Job Description

(total positions: 1, posted on: October 2, 2024)

1. Generates and evaluates daily, weekly, and monthly reports for the recovery staff for financial and managerial audit.

2. Monitors Business Office processes generally and individual workers specifically to assure that recovery is correct and timely.

3. Ensures timely follow up and resolution of accounts receivable balances.

4. Impart knowledge of bad debt, credit and collection policies and procedures.

5. Ensures that no account is written off due to lack of follow up or neglect.

6. Assist in monthly account receivable analysis and other related financial reports.

7. Involve in the provisioning requirements of the classified portfolio which has a direct impact on Bank’s profitability.

8. Manage the back-office processes overseeing a wide range of operational activities in the collection and recovery areas.

9. Address ongoing customer complaints concerning complaints of service failures with designated departments.

10. Work out recovery strategies and action plans and recommend / obtain approval for the same for implementation.

11. Monitor the trend of the credit portfolio through relevant reports.

12. Prepare reports for the supervisor on recoveries status.

13. Carry out any other tasks assigned by the Regional Head of Recovery.

14. The Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviors (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.

15. Responsible for managing compliance risk ‘inherent’ in their day-to-day activities, processes, and systems for which you are accountable. This includes the responsibility of business lines to own, develop, and update systems, policies, processes, and procedures to manage compliance risks inherent in their day-to-day activities.

Required Skills