Job Description

(total positions: 1, posted on: September 12, 2025)

•  Entertain Customers enquiries related to their account and operational matters.
•  Complete customer’s due diligence and manage KYC.
•  Meeting the ICFR standards and reporting, as well as keeping data and reports in auditable mode.
•  Guide the walk-in customers for loans and deposits to sales office. 
• Systematic initiation of Loan / Deposit accounts.
•  Ensure completeness of all required documents before account opening. 
• Handling of the loan collateral as per bank’s SOP.
• • Guide prospective deposit customers in terms of products and rates and direct them to BM.
• Responsible to update customers’ signatures & snaps through TSI (Telenor Smart Imaging).
• Conduct necessary verifications from NADRA and ECIB loans and account openings (where applicable).
• Assist the Operation Manager to complete the record, inventory management, maintenance of manual registers and reporting at different levels. 
• Work as the backup of Cash Officer with full responsibilities as and when required. • Carry out any other task assigned by Operations Manager. 
• Incumbent shall be responsible to adhere by Telenor Microfinance Bank behaviors (Integrity & Honesty, extreme ownership, Collaboration & Team work , Customer Focus) in all aspects of his/her work conduct. 
• Responsible for managing compliance risk ‘inherent’ in their day-to-day activities, processes, and systems for which you are accountable.
• This includes the responsibility of business lines to own, develop, and update systems, policies, processes, and procedures to manage compliance risk inherent in their day-to-day activities.\"

Required Skills